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We are Rosabella, feel free to ask us any questions.

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What is Rosabella?

Rosabella is a wellness supplement brand focused on clean, whole-food nutrition. We offer a range of supplements formulated to support everyday health from the inside out. Everything we make is designed with simplicity and quality in mind: no unnecessary fillers, just ingredients that actually do something. Browse our full lineup HERE.

What do Rosabella supplements do?

Each product is formulated around a specific wellness goal:


  • Moringa supplement supports energy, mood, cortisol balance, sleep, and mental clarity through whole-food moringa leaf.





  • Saffron Extract supports emotional balance and healthy mood, plus calm focus and restful sleep.



How do I use each product / what's the recommended dosage?


How should I store my product?

Store in a cool, dry place away from direct sunlight, and keep the container tightly closed after each use to maintain freshness and potency.

Where are Rosabella products manufactured?

Rosabella products are made in the USA, using ingredients sourced globally, in facilities that meet high-quality and safety standards.

Are your products made in an FDA-registered or GMP-certified facility?

Yes. Our products are made in facilities that adhere to Good Manufacturing Practice (GMP) standards and are FDA-registered.

Is it safe to take Rosabella products with my medications or other supplements?

Rosabella products use natural ingredients and are generally well-tolerated, but we always recommend checking with your healthcare provider before starting any new supplement, especially if you're on medication.

Is Rosabella safe during pregnancy or while breastfeeding?

We recommend consulting your healthcare provider before starting any supplement during pregnancy or while breastfeeding, since they can advise based on your specific situation.

I'm not seeing the benefits I expected.

Results can vary based on diet, activity level, and consistency of use. Most customers notice initial effects within days, with fuller benefits building over 2-3 months of daily use. Taking your supplement with a meal and staying well hydrated can also support better absorption. Let us know what specific benefits you were hoping to see  HERE, and we're happy to offer tailored suggestions.

I experienced an adverse reaction to a product.

Your health and safety come first. If you're experiencing a serious reaction, please seek medical attention right away. Otherwise, please send a message to our support team HERE with the following: a photo of the lot number and expiration date on your bottle, a description of your symptoms and when they started, and whether you were able to see a medical professional. We take these reports seriously and will follow up as quickly as possible.

My product looks, smells, or tastes different than expected.

Minor variations can occur naturally with plant-based supplements between batches, but we want to make sure everything is as it should be. Please reach out to us HERE and send us your order number, a description of what you're noticing, and a photo of the lot number and expiration date on the bottle.

My discount code isn't working. What do I do?

Contact our support team HERE with the exact code you're trying to use and a screenshot of your cart. We'll take a look and help sort it out.


Note: only one code can be applied per order.

What discounts are currently available?

Any valid discount is applied and calculated at checkout. If a code is not working, contact us with the exact code and a screenshot of the message shown.

Can I combine multiple discount codes?

Only one discount code can be used per order and multiple discounts cannot be stacked at checkout. If you have more than one code, use whichever gives you the bigger discount. Subscription savings apply automatically and don't require a code.

My payment didn't go through. What should I do?

This is usually due to incorrect card details, a bank flag on an unusual charge, or a temporary processing issue. Double-check your card details and try again, or contact your bank if the issue continues.

Do you accept prepaid or gift cards?

Yes, we accept prepaid Visa or Mastercard cards at checkout, as long as the billing address matches the card and the balance covers the full purchase.

Do you sell gift cards?

Not currently, but it's on our radar! In the meantime, our full lineup at tryrosabella.com makes for a great gift.

What payment methods do you accept?

We accept all major credit and debit cards, plus PayPal, ShopPay, and Google Pay.

Do you accept FSA/HSA cards?

We do not accept FSA/HSA at this time.

Can I cancel my order after placing it?

Our system processes orders quickly to keep fulfillment moving. This means that we are unable to cancel an order once it's placed. If your order has not shipped yet, please reach out to us HERE. Our support team will do its best to accommodate your request.

Can I add or remove items from my order?

Orders lock into our system quickly to keep fulfillment moving, so we typically can't modify an order once it's placed. If you'd like to add something, you can place a separate order. If an item needs to be removed and your order hasn't shipped yet, contact us right away HERE and we'll do what we can. 


Please note that we are unable to make any changes once the order has shipped.


Can I update my shipping address after placing an order?

If we can catch your order before it's processed at our fulfillment center, we're happy to update the address. You can reach out to our customer support team HERE.


If your order has already been processed, we are unable to make any changes to the shipping address


Can I update my billing information on my order?

Billing details can't be changed once an order is placed. You can update billing information for future orders at any time through your customer portal.

An item I want is out of stock. When will it be back?

We restock regularly! Reach out to our support team for the most current estimated restock date for a specific product.

I received a package that wasn't my order.

Thanks for letting us know! Please reach out to our customer support team HERE with photos of the name/ address shown on the shipping label, along with the items included in the package and we will be happy to make this right.

My order was returned to sender. What happens now?

We’re sorry to hear this! Oftentimes, this happens due to an address issue or a failed delivery attempt. Contact us to confirm your correct shipping address  HERE, and we'll arrange a reshipment.

Does Rosabella ship internationally?

Yes! All the countries we currently ship to will be reflected at checkout.

I was charged unexpected duties or taxes.

For international orders, duties and import taxes are set by your country's customs authority and are separate from Rosabella's charges. These fees are the responsibility of the recipient. Your local customs office or carrier can provide details on what was charged.

My order is stuck in customs.

International shipments occasionally get held in customs, which is outside our control once a package leaves our facility. If your package has been held in customs for more than a week, feel free to contact us HERE and we will assist however we can.

I received the wrong item(s).

Sorry for the mix-up! Please reach out to us  HERE with a photo of what you received along with your invoice, and we'll set up a replacement for the correct product(s).

Items are missing from my order.

Oh no! Please reach out to us HERE with a photo of what you did receive along with the invoice from your package, and we'll set up a replacement for the missing item(s).

My order arrived damaged.

We're sorry about that. Please reach out to us HERE with photos of the outer packaging, the shipping label (if visible), and the items received, and we'll assist with a replacement right away.

My order was lost or stolen. What should I do?

We're sorry to hear that. Please confirm the shipping address on your order and check with neighbors, building management, or your local post office first. If the package still can't be located, reach out to us HERE, and we'll help get this resolved.

Where is my order?

Available shipping methods, charges and delivery estimates are shown at checkout for your address. Please see our shipping policy or contact us for help with your order.

My order is delayed. What's happening?

Carrier delays can occasionally happen, especially during peak periods. If tracking shows a recent update, your package is likely still moving. If there's been no movement for more than 3 business days, contact us HERE and we'll send a replacement right away.

Do you offer subscriptions?

All products in this store are one-time purchases. There are no subscriptions, automatic renewals or recurring shipments. If you need help with an order, please contact us.

What is your return policy?

Please refer to this store’s refund policy for current eligibility, timing and instructions. For help with your order, contact us.

How long do refunds take?

Please refer to this store’s refund policy for current eligibility, timing and instructions. For help with your order, contact us.

Do you offer exchanges?

Please refer to this store’s refund policy for current eligibility, timing and instructions. For help with your order, contact us.

Need more help?

Contact our support team with your question.

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